Last updated: 28 September 2026
This accessibility statement applies to the website www.ehcphelp.co.uk. The site is run by EHCPhelp (Karol Slusarczyk, sole trader). We want as many people as possible to be able to use this website, because many of the parents we serve are disabled themselves or are using the site in stressful circumstances, often on a phone, and they are the people most affected by inaccessible design.
Compliance Status
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, the standard expected of services for disabled people in the UK. This site is partially compliant with the WCAG 2.1 AA standard. The non-compliances and the date by which we will address them are listed below.
What You Can Do With This Site
The site is designed to be used in the following ways:
- Zoom in up to 200% without text becoming clipped or overlapping
- Navigate using only a keyboard (skip links, focus indicators, logical tab order)
- Read using a screen reader (NVDA, JAWS, VoiceOver) - semantic HTML, ARIA labels, alt text where applicable
- Listen to most content (screen reader compatible)
- View on mobile and tablet at any orientation
- Use the site without animation if you have prefers-reduced-motion enabled in your operating system - we honour the user preference and disable smooth scrolling, modal animations and shimmer effects
Known Issues
We are aware of the following accessibility limitations and are working to fix them:
- Fixed: Every form field now has a label that assistive technology can read. A few short follow-up fields still show their question as placeholder text next to a labelled question, which can be harder to follow for some users. Fix target for visible labels: December 2026.
- Partial: Some action buttons are implemented as `<a>` or `<div>` elements with onclick handlers rather than `<button>`. This can affect assistive technology recognition. Fix target: December 2026.
- Partial: The sticky header uses a translucent background with blur. On some content this may reduce text contrast. We have added a `prefers-reduced-transparency` query - browsers that honour it will see a solid background. Reviewing: ongoing.
- Fixed: Generated documents (Request Pack and Appeal Pack): progress and completion are now announced to screen readers through a live status message (28 September 2026).
How We Tested
This statement was reviewed on 28 September 2026. The main pages were checked in Chrome at phone and desktop widths for form labels, page errors and sideways scrolling.
A more rigorous third-party audit is planned for late 2026 as the service scales.
Reporting an Accessibility Issue
If you find content that is hard to access, or if you have any other accessibility issue with this site, please tell us. We treat accessibility complaints as a priority and aim to respond within 5 working days.
Report an issue
Email us with the page URL, the issue you encountered and any assistive technology you were using.
support@ehcphelp.co.ukEnforcement Procedure
Under the Equality Act 2010, service providers must make reasonable adjustments so that disabled people can use their services. If you are not satisfied with our response to an accessibility complaint, you can get advice from:
- The Equality Advisory and Support Service (EASS), which gives free advice on discrimination and the Equality Act 2010
- The Equality and Human Rights Commission (EHRC), which enforces the Equality Act 2010
Preparation of This Statement
This statement was prepared on 28 September 2026. It will be reviewed annually and after any significant change to the site.